Return policy and refund

Right of withdrawal

Consumers purchasing goods under a distance contract may withdraw without giving a reason within 14 calendar days, subject to statutory exceptions. The period starts on the day after the goods are received. Where goods from one order are delivered separately, it starts after receipt of the last item.

Custom-made goods

The right of withdrawal does not apply to goods made to the consumer’s individual specifications or clearly personalised. This may include doors manufactured to individual dimensions or a bespoke design.

Ordering an item from a supplier does not, by itself, make it personalised. This exception does not restrict the consumer’s right to make a claim if the goods do not conform to the contract.

How to withdraw

Before the 14-day period expires, send a clear withdrawal statement to info@profdoors.lv or deliver it to SIA PROFDOORS at Grenču iela 2A, Riga, LV-1029.

You may use the form below or write your own statement. You do not need to give a reason.

Returning goods

Return the goods without undue delay and no later than 14 days after sending your withdrawal notice. Please contact us to arrange the return. Contacting us for these arrangements is not a condition for exercising your withdrawal right.

The consumer bears the direct return costs if informed of this before the contract was concluded, unless otherwise agreed. For goods that cannot normally be returned by post, we provide information about return costs before confirming the order.

Pack the goods securely for transport. Missing original packaging does not, by itself, remove the right of withdrawal. The consumer is responsible for any loss in value caused by handling beyond what is necessary to check the goods’ properties and functioning.

Refunds

We refund payments received, including the cost of the least expensive standard delivery option offered, within 14 days of receiving the withdrawal notice. Additional charges for a more expensive delivery option are not refunded.

We may withhold the refund until we receive the goods or evidence that they have been sent back, whichever occurs first, unless we offer to collect the goods ourselves. We use the original payment method unless another method is expressly agreed. No refund fee is charged.

Faulty or non-conforming goods

Consumers may make a claim within two years of receiving the goods and within two months of discovering the non-conformity. Email info@profdoors.lv with your order details and a description of the problem. Where possible, attach photographs and proof of purchase. Claims are handled in accordance with applicable law.

Withdrawal form

Complete this form only if you wish to withdraw from the contract.

To: SIA PROFDOORS, Grenču iela 2A, Riga, LV-1029; info@profdoors.lv.

I hereby give notice of withdrawal from the contract for the purchase of these goods: __________
Order number: __________
Order date: __________
Date received: __________
Consumer’s name: __________
Address: __________
Date: __________
Signature: __________ (paper forms only).